Designing the Medicare Clinic of the Future

 
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If you’ve ever been a doctor’s office, then you’ve probably experienced this for yourself:  first, you check in at reception. Then sit down. You go back to reception to pick up forms. Then sit down. You return the forms to reception. Then sit down. Finally, the doctor is ready to see you, and you’re exhausted before the appointment has started.

For a senior (or anyone really), this can be a laborious experience. That’s why Calyx Health, a doctor’s office exclusively for Medicare seniors, hired world-class architects to design a clinic that blends hospitality with healthcare.

 It starts from the moment you walk in—the space is modern, welcoming, and fresh. When you arrive, you are invited to take a seat, have a snack or refreshment, but most importantly—everything is brought to you. And, the process is streamlined using iPads with large fonts instead of endless forms that are redundant and difficult to read.

In addition to delivering a more personalized healthcare experience, the flagship clinic has been designed with seniors’ needs in mind:

  • 250 ft from the Alameda shuttle stop to minimize the distance seniors have to travel

  • Acoustic ceilings to reduce muffled echoes for patients with impaired hearing

  • Non-slip floors to reduce fall risk

  • Indirect lighting to cater to the needs of patients with cataracts

  • In-house lab draws and testing to prevent an additional trip to Quest or LabCorp

While its focus is primary care, the team at Calyx Health offers services that would otherwise require a visit to a specialist or another facility. Whether it be meeting with a social worker, discussing Medicare insurance, or using telemedicine to connect with a geriatric psychiatrist in another city, more of your care is in one location. Not only this is more convenient for patients, it also ensures better compliance since once a patient is referred somewhere, there’s only a 50% chance they actually make it to that appointment.  

Calyx Health has taken everything you don’t like about a traditional doctor’s office and replaced with a space designed to foster health just by walking through the door. To take a tour of the office, attend the next event, or be welcomed as a new patient in the practice, send us a message.

 
Shaily Gupta